Unified business communication for voice , email ,sms, social media and chat bot.
Omni-channel can be defined as a synchronized operating model in which all of the company’s channels are aligned and present a single face to the customer, along with one consistent way of doing business. In this model, companies replace the many views of the customer they often hold today with one unified view of the customer—enabling them to respond in a consistent way to the customer’s constantly evolving needs. In an omni-channel approach, the service provider’s brand effectively operates as a single channel, orchestrating high-value customer experiences across all touch points.The customer experience it delivers is seamless, consistent and personalized through the integration of agent-assisted channels with digital channels such as social media, so that customers can interact whenever, wherever and however they want with the provider, across all channels.
206-207, 2nd Floor, Corporate Zone C-21 Mall, Hoshangabad Road, Misrod, Bhopal – 462047, Madhya Pradesh, India