Welcome to We Win Limited, a leader in Govtech with over 28 years of experience in transforming public service delivery. In an era where governments worldwide are shifting towards more participatory governance, involving citizens in managing public institutions is essential. Our mission is to bridge the gap between citizens and public institutions, making governance more transparent, accountable, and responsive.
Modern governments value citizen engagement for efficient public services. Traditional grievance systems, requiring physical visits, are outdated and ineffective, causing inconvenience and unresolved issues. A swift, fair, and responsive process for addressing complaints is essential for government performance. We Win Limited offers a comprehensive Grievance and Feedback Management System tailored to modern governance needs, ensuring effective grievance response and encouraging genuine feedback on public services.
Our system is designed to streamline the process of grievance redressal and feedback collection, ensuring that government agencies can respond to citizen needs efficiently and effectively. Here’s how our system works
Grievances and feedback can be gathered from multiple channels seamlessly via a portal, which can be used independently by citizens or through call center assistance. This multi-channel approach ensures that all voices are heard and addressed promptly.
Our system allows for the easy design of workflows and assignment of authorization levels. This module ensures that grievances are directed to the appropriate departments and individuals, facilitating a swift response.
Desk operators are responsible for tagging grievances to the concerned departments. They analyze and segregate grievances, ensuring that each issue is directed to the right place for resolution.
If a grievance is not addressed within a specified time frame, it is automatically escalated to a higher authority. The status of the grievance is continuously updated, indicating whether it is resolved, reopened, under review, or discarded. This ensures accountability at every level.
Our feedback module captures and monitors feedback from inbound and outbound calls on a robust platform. It integrates easily with government departments, even those handling voluminous data in diverse environments, ensuring comprehensive feedback management.
Our system generates data-rich reports that provide insights into the nature of grievances, their Outcomes, systemic issues identified, and any service improvements made as a result. These reports help in understanding trends, identifying bottlenecks, and making informed decisions to enhance public service delivery.
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Our system is highly scalable, accommodating the growing needs of government departments. It includes advanced technological features like automatic call distribution, call recording, and quality analysis to enhance caller experience and efficiency.
By providing multiple channels for grievance registration and feedback, including online portals and call centers, we ensure that citizens can easily access the system and receive timely responses.
Our system enhances transparency and accountability in governance by providing real-time updates on the status of grievances and ensuring that feedback is systematically collected and addressed.
We ensure that our system integrates seamlessly with existing government infrastructure, handling voluminous data across multiple environments without any disruptions.
We prioritize the security and privacy of citizen data, implementing robust measures to protect sensitive information and maintain public trust.
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By providing a reliable and efficient platform for grievance redressal and feedback, governments can build greater trust with their citizens.
Systematic handling of grievances and feedback leads to continuous improvement in public services, ensuring that citizens receive the best possible service.
Automation and efficient workflows reduce the time and resources required to handle grievances, allowing government employees to focus on more critical tasks.
Data-driven insights from our MIS reports enable government agencies to make informed decisions, address systemic issues, and implement effective policies.
We partner with industry leaders. We hold the highest security certifications.
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A leading provider of Digital Customer Experience and Technology services to the world’s most innovative companies
We Win's back office support has enhanced my team's capacity
"Our Customer retention rate has gone up since we outsourced our support to We Win"
Our Customer retention rate has gone up since we outsourced our support to We Win
We Win’s support is exceptional, consistently exceeding our expectations brilliantly.
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